FAQ

 

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

 

How could I have used this much water?

 You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

 

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

 

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

 

What chemicals does our utility district add to the water?

The water delivered to your home is disinfected with a combination of chlorine and a small amount of ammonia.  This mono chloramine, NH2C1 is used so that minimum chloramines residual standards will be maintained throughout the water system.  Chloramine treatment has been used for decades in the United States and Canada to treat drinking water.

 

My water tastes, looks, and smells funny. Is it safe to drink?

 

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

 

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.